Responsible Gaming at hey555
hey555 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming tools are designed to keep you in control — always.
Playing at hey555 Should Always Be Fun
Gaming is entertainment. hey555's responsible gaming framework exists to ensure it stays that way — for every player, every session, every day.
hey555 has been serving Bangladesh's online gaming community since 2017. In that time, we have grown to host over 500,000 registered players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond. With that reach comes a genuine responsibility — one we take seriously.
Responsible gaming at hey555 is not a checkbox exercise. It is a core part of how we design our platform, train our support team, and build our product roadmap. We believe that sustainable, enjoyable gaming is possible only when players remain fully in control of their time and money. Our suite of responsible gaming tools is available to every registered account holder at no cost and with no waiting period.
We recognise that for a small percentage of players, gambling can shift from entertainment to a compulsion that causes harm. hey555's responsible gaming systems are designed to identify those patterns early, provide practical tools to interrupt them, and connect affected players with the support they need — in plain English, around the clock.
Player Protection First
Every hey555 tool — from deposit caps to full self-exclusion — is available instantly from your account dashboard, no cooldown required to activate.
Proactive Monitoring
Our systems track session patterns and betting behaviour in real time. Where harmful patterns are detected, our team takes action proactively — not just reactively.
24/7 English Support
Bangladesh-based English support is available around the clock. Reach our responsible gaming team by live chat or email at any time — no appointment needed.
Strict 18+ Enforcement
Age verification is mandatory for all accounts. hey555 uses KYC document checks to confirm that no player under the age of 18 can deposit, bet, or withdraw.
hey555 Is Strictly for Adults Aged 18 and Above
hey555 enforces a strict minimum age requirement of 18 years for all account holders. This policy applies without exception to all players in Bangladesh and any other jurisdiction where hey555 services are accessed. Opening an account, making a deposit, placing a bet, or withdrawing funds is not permitted for any person under the age of 18.
This is not simply a platform rule — it reflects our genuine commitment to protecting young people from the potential harms associated with gambling. We invest in age verification technology and human review processes specifically to uphold this standard.
How hey555 Verifies Age
All newly registered accounts are subject to KYC (Know Your Customer) verification before withdrawals are processed or where deposit activity exceeds certain thresholds. Age verification requires submission of a valid government-issued identity document — a National Identity Card (NID), passport, or driver's licence — showing full name and date of birth. Accounts where age cannot be confirmed are suspended pending verification.
If You Suspect a Minor Is Using hey555
If you are a parent or guardian and you have reason to believe that a person under the age of 18 has registered or is using a hey555 account, please contact our support team immediately at [email protected]. We will suspend the account immediately pending investigation and will refund any deposits made by an underage account holder in accordance with our terms.
Parental Controls
hey555 recommends that parents and guardians who share devices with minors make use of third-party internet filtering tools to restrict access to online gambling websites. Widely used and free-to-use options include:
- Net Nanny — comprehensive content filtering with gambling category blocking;
- Qustodio — device-level controls with category-based website blocking;
- Google Family Link — suitable for Android devices widely used in Bangladesh;
- Built-in browser parental controls — available in Chrome, Firefox, and Edge.
These tools operate at the device or network level and are independent of hey555. hey555 does not endorse any specific third-party product but acknowledges these as established options for families seeking to restrict gambling content access.
Take a Break — On Your Terms
Self-exclusion is the most powerful responsible gaming tool available on hey555. When you activate self-exclusion, your account is locked immediately — you will not be able to log in, deposit, or place bets for the duration of the exclusion period you select. hey555 will also suppress all marketing communications to your registered email and mobile number during this period.
Self-Exclusion Period Options
| Exclusion Period | Account Status | Can It Be Reversed Early? |
|---|---|---|
| 6 months | Fully locked — no login, deposits, or bets | No — cannot be reversed before expiry |
| 1 year | Fully locked — no login, deposits, or bets | No — cannot be reversed before expiry |
| 3 years | Fully locked — no login, deposits, or bets | No — cannot be reversed before expiry |
| Permanent / Indefinite | Account permanently closed | No — permanent exclusions are irreversible |
How to Activate Self-Exclusion
Self-exclusion can be requested through any of the following channels — the process takes less than five minutes and takes effect immediately:
- Live Chat: Open the live chat window on hey555 and tell the agent you wish to self-exclude. Provide your registered username and the exclusion period you want. The agent will apply the exclusion and confirm via chat.
- Email: Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your username, registered mobile number, and your chosen exclusion period. We will process the request within 24 hours and confirm by email.
- Account Settings: Navigate to Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred period and confirm. The exclusion activates instantly.
What Happens to Your Balance During Self-Exclusion?
Any withdrawable balance in your hey555 account at the time of self-exclusion can be requested for withdrawal before the exclusion takes full effect, or by contacting [email protected] during the exclusion period. hey555 will process balance withdrawal requests from self-excluded accounts within 5 Bangladesh Standard Time business days, subject to standard identity verification.
Stay in Control of Your Spending
hey555 provides a full suite of financial control tools that allow you to set hard limits on how much you deposit or wager within a defined time period. These limits are designed to help you manage your gambling budget proactively, before spending becomes a concern rather than after.
Available Limit Types
| Limit Type | Description | Available Periods |
|---|---|---|
| Deposit Limit | Sets a maximum total deposit amount in BDT within the chosen period. Once reached, further deposits are blocked until the period resets. | Daily / Weekly / Monthly |
| Loss Limit | Sets a maximum net loss threshold in BDT. Once you have lost the set amount within the period, betting is suspended until the period resets. | Daily / Weekly / Monthly |
| Wager Limit | Caps the total amount you can stake (regardless of outcome) within the chosen period. | Daily / Weekly / Monthly |
| Single Bet Limit | Sets the maximum stake allowed on any single bet or game round. | Per bet / Per round |
How Limit Changes Work
hey555 applies an asymmetric policy to limit changes to protect players from impulsive decisions:
- Reducing a limit — takes effect immediately. If you lower your daily deposit limit from ৳10,000 to ৳5,000, the new lower limit applies right away.
- Increasing a limit — takes effect after a 48-hour cooling-off period. This delay is intentional: it gives you time to reflect on whether the increase is genuinely what you want, rather than acting in the heat of a session.
- Removing a limit entirely — follows the same 48-hour delay as an increase, plus requires confirmation via email to your registered address.
Setting Your Limits
All financial limits can be set, adjusted, or reviewed in your account dashboard under Account Settings → Responsible Gaming → Spending Limits. Limits can also be set by contacting our support team via live chat or at [email protected].
Short Breaks, Long-Term Wellbeing
A time-out is a shorter, temporary pause on your hey555 account — distinct from self-exclusion, which is intended for longer or permanent breaks. Time-out tools are ideal if you feel you need a few days away from the platform to reset, or if you are concerned about the intensity or frequency of a recent session.
24-Hour Time-Out
Locks your account for a full 24 hours. Ideal after a long session or when you feel you need a single-day reset. Activates instantly from your account settings.
Instant Activation7-Day Cool-Off
A one-week pause on all account activity. Suitable when you notice your sessions becoming more frequent or you want to step back and reassess your habits.
Instant Activation30-Day Break
A full month away from hey555. Your account is suspended, marketing is paused, and your balance is preserved ready for when you return — if you choose to.
Instant ActivationSession Time Limits
Set a maximum session duration — 30 minutes, 1 hour, or 2 hours. When your session limit is reached, you will be automatically logged out and prompted to take a break.
Per-Session SettingReality Check Notifications
hey555 offers configurable reality check notifications — pop-up reminders displayed during active game sessions at intervals you choose (every 30 minutes, 1 hour, or 2 hours). Each notification shows your current session duration, total wagered in the session, and net session result. You can choose to continue playing, take a break, or log out directly from the notification pop-up.
Reality checks are not activated by default — you must enable them in your Account Settings → Responsible Gaming → Reality Checks. hey555 strongly encourages all players to activate this feature, particularly for longer play sessions involving live casino or sports betting.
Recognising When Gaming Becomes a Problem
Problem gambling can develop gradually. Recognising the early warning signs — in yourself or someone you care about — is the first step toward getting help.
Chasing Losses: Continuing to bet after significant losses with the aim of recovering the money you have lost. This pattern is one of the most reliable early indicators of problem gambling.
Losing Track of Time: Regularly spending much longer on gaming platforms than you intended, or being unable to stop a session even when you feel you should.
Gambling Beyond Your Budget: Depositing more than you had planned, borrowing money to fund bets, using money intended for rent, food, bills, or family expenses to gamble.
Withdrawal From Social Life: Avoiding social commitments, family events, or work responsibilities in order to gamble, or lying to friends and family about the extent of your gambling.
Emotional Distress: Feeling anxious, irritable, restless, or depressed when not gambling, or using gambling as a way to cope with stress, loneliness, or difficult emotions.
Failed Attempts to Stop: Having tried to cut back or stop gambling on multiple occasions and finding yourself unable to do so despite genuine effort and intent.
How Is Your Relationship With Gaming?
Answer the questions below honestly. If you answer "Yes" to three or more, we strongly recommend reaching out to our support team or activating responsible gaming tools on your account.
Have you ever spent more on gambling than you could comfortably afford to lose?
Have you ever borrowed money or sold possessions to fund your gambling?
Have you ever tried to win back money you had previously lost?
Have you hidden the extent of your gambling from family members or friends?
Do you find it difficult to stop gambling once you have started?
Has gambling negatively affected your work, studies, or family relationships?
Do you feel restless, anxious, or irritable when you are not gambling?
Have you ever used gambling to escape from stress, personal problems, or difficult emotions?
You Are Never Alone
Whether you need to activate a tool on your hey555 account or want to speak with a professional counsellor, support is available right now — in English, around the clock.
hey555 Live Chat
Speak directly with a hey555 responsible gaming agent. Available 24 hours , 7 days a week. Activating any responsible gaming tool takes less than 5 minutes via chat.
24/7 Live Chat on siteEmail Support
Send your responsible gaming request or concern to our dedicated support address. All emails are handled confidentially and responded to within 24 hours.
[email protected]WhatsApp (Plain Text)
Reach out via WhatsApp for quick, informal support. Note this number is for text communication only and is not a clickable link.
+880 1700 555 000 (plain text)Professional Gambling Support Organisations
hey555 encourages any player who feels their gambling is causing harm to seek professional support. The following organisations offer confidential counselling and advice for individuals and families affected by problem gambling. These are independent services — contacting them has no effect on your hey555 account.
- Gamblers Anonymous: A global peer-support fellowship for people who wish to stop gambling. Free, confidential, and available online for Bangladesh-based members.
- GamCare: An international organisation offering free information, support, and counselling for anyone affected by problem gambling, including family members and friends.
- Gambling Therapy: Provides free practical advice and emotional support, available online in English for players worldwide including Bangladesh.
- National Mental Health Institute (NIMH), Dhaka: For players in Bangladesh seeking in-person counselling for behavioural addiction, NIMH provides professional psychiatric and psychological services in Dhaka.
Supporting a Friend or Family Member
If someone close to you is struggling with problem gambling, you can help by having an open, non-judgmental conversation about your concerns, encouraging them to use the responsible gaming tools available on their hey555 account, and supporting them in reaching out to a professional organisation. You can also contact hey555 at [email protected] on behalf of a player you are concerned about — our team can guide you on the steps available.
Enjoy hey555 Safely and Responsibly
Explore our full range of games and sports betting — all protected by the responsible gaming tools described on this page. Play within your limits and have fun.